Frequently Asked Questions
What do we Collect/PickUp?
What items do we NOT Collect/PickUp?
Items that don't fit in the bag
A bag is the size of a standard shopping bag (40cm H x 20cm D x 40cm W) with a capacity of 25 Litres. All items must reasonably fit in the bag allowing for some overflow. However, we will not collect items that obviously do not fit in a bag with the given dimensions.
Liquids that are not sealed
At this stage, we do not collect any containers of liquids from the problem waste section that are not correctly sealed or are leaking.
Clothes that are not wearable
We do not collect any clothing that are in an unwearable condition. Presently, all such clothing items should go in the red bin.
Toxic or other harmful waste
We do not collect any toxic or hazardous waste that should be collected by hazardous, chemical or toxic waste collection services.
Do I need to be home when you collect?
You do not need to be at home when our driver comes to pick up your items. Enjoy the freedom to recycle even while you're at work with RecycleSmart PickUp.
What are our collection times?
Our collection times are between 9am and 12pm noon Monday to Friday.
I don't have a RecycleSmart bag, so which bag should I use?
On your first collection, if you don't have a RecycleSmart bag, you can use any bag from home. During our first Pickup, we will leave your bag along with one of our RecycleSmart bags to use for future PickUps
What happens to the items after collection?
After we pick the items up from your door, they are sorted into four separate bins in our vehicles (cars). They are then taken to their correct corresponding recycling facilities. For clothes, we first take them to be donated. If the clothes are rejected, they are then taken to be disposed of appropriately. Your items will never end up in landfill when you recycle with RecycleSmart.
What do I do if I live in a unit/apartment/flat ?
If you live in a multi-apartment complex, we recommend you leave your bag in an area that can be accessed by anyone, for example, an outside bin enclosure, or if your building secures the bins indoors, leave your bag near the entrance to the building.